Customer Profile: Cisco

CHALLENGE

Cisco needed to gain better insights into several key performance measures (e.g., ease of doing business, customer satisfaction) and how these measures would perform in the future so that Cisco could make appropriate resource decisions. But without in-depth modeling of metrics, drivers, and various interrelationships, Cisco had limited knowledge on which to base resourcing decisions.

Ayata SOLUTION

Cisco turned to Ayata’s prescriptive analytics software to provide critical insights into its business processes and the drivers that impact the key performance measures. Ayata collaborated extensively with Cisco and tuned Ayata software to accurately model Cisco’s complex business process.

IMPACT

Cisco is now able to predict key performance measures such as “ease of doing business” and “overall satisfaction” months in advance so that it can plan resource levels and preempt any future issues before they actually surface.

Atanu BasuCustomer Profile: Cisco